Customers using pay as you go with a contactless card or a mobile device can now see their full journey history online, after it was temporarily restricted following a recent highly sophisticated cyber security incident.
The reopening of contactless.tfl.gov.uk follows reopening applications for Zip photocards, 60+ London Oyster photocards, 18+ Student Oyster photocards and other concessions in recent weeks, and means that all our fares services impacted by the recent cyber incident are now reinstated.
Already, more than 33,000 Zip photocards, around 40,000 18+ Student photocards and more than 13,000 60+ London Oyster photocards have been processed and dispatched since applications reopened.
As a reminder, expired Zip Oyster photocards will not be accepted for travel from 1 January 2025 so please encourage constituents to apply as soon as possible.
As previously announced, TfL intends to refund customers who have paid more for their travel than they should have due to TfL not being able to accept new photocard applications.
TfL will be refunding all pay as you go journeys made by students who were unable to submit an application for a 16+ or an 18+ Student photocard due to them not being accepted and have now applied for a photocard. These will apply from when their term started to when their photocard was dispatched.
TfL will also refund all journeys for anyone who has applied for a 60+ London Oyster photocard between the date they turned 60, and when their card was dispatched. TfL is in the process of writing to customers who have successfully applied for a new photocard to explain the criteria for refunds and how to apply for these.
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